Resume and credentials
Work Experience
Wolters Kluwer
April 2021 - present
Senior CX/UX Designer
I proudly conducted a short-term contextual design study and participated in both the research and design. I have been primary designer for several projects, and facilitated a design thinking workshop in an extremely short time period for 20+ participants. I have designed improvements for several products with an emphasis on future-proofing. I regularly meet expectations and deliverables on time and with high quality. I make design decisions for multiple development teams and am responsible for the design of web applications and components. I continue to demonstrate creative, technical, and analytical skills, and work to communicate effectively in both technical and business environments. My work has me regularly developing high-fidelity visual designs and interactions for a variety of products.
At Home Group Inc.
August 2020 - April 2021
Customer Support Specialist (Manager)
During peak COVID, I found a temporary job that allowed me to keep my communication, management, and problem-solving skills sharp while I continued to search for my next design role.
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While there, I performed store conditioning tasks and housekeeping while ensuring a safe working and shopping environment. I regularly performed manager functions and managed front-end audit and cash compliance responsibilities. I trained and managed a team of associates and was available to address any and all complications and concerns. I was responsible for building opening and closing tasks, including team management, quick problem-solving, and building security. I also regularly monitored customer experience metrics and implemented new strategies to ensure guest satisfaction and engagement.
iHeart Media
November 2019 - April 2020
UX Designer (Contract)
I was the principal designer for SmartBook advertisement scheduling software, including both manual and automated scheduling modules, standardized reports, dashboards, and integrations with other enterprise
applications. I met the needs of veteran users transitioning from older systems while providing an intuitive and streamlined interface for new users.
My work received rave reviews from technology leaders, business customers, and end users upon implementation. The project's immediate adoption reduced overnight work and supported the completion of a $5.3M campaign during normal office hours. I also participated in agile scrum teams as a shared specialty resource.
iHeart Media
June - August 2019
UI/UX Intern
I delivered designs for a company-wide notifications center. I participated in user research for internal web applications; completed analysis and presentations on key findings. I also created accessible color palettes and design standards for the UX team. While there, I learned agile scrum principles and participated in big-room planning for multiple scrum teams.
Pharos Resources
May - September 2018
UX Design Intern
I delivered designs and wireframes for university education management software for student retention. I optimized designs for multiple devices and browsers and designed elegant solutions for multiple design problems.
Abilene Christian University
January 2016 - May 2019
Teaching Assistant
I developed and implemented successful grading and feedback protocols and established effective in-person tutoring hours that allowed students to work through challenging concepts from the lecture. I assisted in weekly lectures for an introductory digital entertainment course and a mobile programming course, ensuring the successful completion of assessment activities and providing assistance when needed.
Abilene Christian University
September 2015 - May 2016
Research Assistant
I researched, developed, and improved tools in the Game Development field for implementation in the courses at ACU under the guidance of
Dr. Brian Burton.
Skills
Certifications
NN/g Course: Discoveries: Building the Right Thing
Completed on May 25, 2022
NN/g Course: Journey Mapping to Understand Customer Needs
Completed on May 25, 2021
LinkedIn Learning: Time Management Fundamentals
Completed on March 30, 2022
LinkedIn Learning: UX Foundations: Logic and Content
Completed on May 21, 2021
LinkedIn Learning: Color for Design and Art
Completed on March 18, 2019
NN/g Course: Visual Design Fundamentals
Completed on May 24, 2022
LinkedIn Learning: Time Management
Communication
Completed on April 4, 2022
LinkedIn Learning: Sketch Essential Training: The Basics
Completed on July 22, 2021
LinkedIn Learning: Interaction Design: Software and Web Design Patterns
Completed on April 29, 2021
NN/g Course: The Human Mind and Usability
Completed on May 23, 2022
LinkedIn Learning: Time Management: Working from Home
Completed on April 4, 2022
LinkedIn Learning: InVision Craft for UX Design
Completed on July 16, 2021
LinkedIn Learning: UX Foundations: Information Architecture
Completed on April 21, 2021
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Print("Good Luck!"): Measuring the Effect of Autogenerated Social Encouragement on Student Activity
Presented in the 2018 CHI Conference on Human Factors in Computing Systems and
published in the ACM Digital Library
Don't @ Me: The Longterm Impact of Social Media Encourage-ment on Student Anxiety and Willingness to Ask for Help
Submitted to the CHI 2019 Poster Student Research Competition
Don't @ Me: Tracking Student Perception of Autogenerated Social Media Encouragement
Submitted to the CHI 2019 Student Research Competition
Who You Gonna Call?: The Impact of Emergency Blue Phones of Campus Security
Submitted to the CHI 2019 Late Breaking Work category
Publications
© 2024 by Jessica Wininger.